Without having to elaborate much this is by far the worst experience I've had with sourcing products in years.
Fist this company is listed to produce generators and my inquiry was for transformers to which the company boast of experience and expertise in producing same.
A design drawing was provided and I accept, at the end of production pictures were shared and from afar all seems well but upon a closer examination I realized the finished product was not in keeping with design.
I reached out to the contact person Matt who seem genuine but appears a middle man in the process and some corrections were done.
The transformers arrive in my country and that is when I realize that this company had no experience in producing transformers. The connections were wrong on the internal and not in keeping with international standards.

Risposta del fornitore:
Dear Sean Dennis,
Thank you for your feedback.
We would like to clarify that ALAD TECH is a professional manufacturer of diesel, gasoline, and natural gas generator sets, offering full-cycle services from pre-sales consultation to installation and after-sales support.
The transformer in question was not produced by ALAD TECH. Our role in this case was solely to assist Matt with payment collection as a personal favor. The production, quality control, and follow-up services were handled entirely by a third party and are not related to our company.
We regret any confusion this may have caused. If you need assistance in coordinating communication with the responsible party, we are willing to help within our capacity.
For future power generation equipment needs, please contact us directly through our official website: www.aladpower.com.
https://aladiamond.en.alibaba.com/
Best regards,
Yao Lee
ALAD TECH
27 Jul 2025