Dear Sean Dennis, Thank you for your feedback. We would like to clarify that ALAD TECH is a professional manufacturer of diesel, gasoline, and natural gas generator sets, offering full-cycle services from pre-sales consultation to installation and after-sales support. The transformer in question was not produced by ALAD TECH. Our role in this case was solely to assist Matt with payment collection as a personal favor. The production, quality control, and follow-up services were handled entirely by a third party and are not related to our company. We regret any confusion this may have caused. If you need assistance in coordinating communication with the responsible party, we are willing to help within our capacity. For future power generation equipment needs, please contact us directly through our official website: www.aladpower.com. https://aladiamond.en.alibaba.com/ Best regards, Yao Lee ALAD TECH

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